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Katy Taylor

Chief Strategy and Customer Officer, Go-Ahead Group

Katy joined Go-Ahead, the FTSE 250 international passenger transport business in 2012. As Group Strategy and Customer Director, her responsibilities include commercial development, customer experience, corporate affairs, innovation, strategy and sustainability. Prior to Go-Ahead, Katy held director-level roles in financial services, media, hospitality and professional services including Kroll, Vneshtorgbank, IG Group and LCP. She led organisational change programmes in digital, retailing, data, reputation, marketing, business development and culture. Katy is the Non-Executive Director of England’s largest housing and care provider Anchor Hanover and is Chairman of digital ecommerce provider OnTrack Retail. She is also a founding member of the Business in the Community Place initiative and leads diversity and customer initiatives across the rail industry through the industry body, Rail Delivery Group.